Digital products acquired from our website
Our products, which are bought via a card of access or items eligible for download (e.g., eBooks), can be returned. To receive a refund, the customer has to supply their unique order ID and give it to our customer care services. Refunds will only be provided if the product has been purchased within 60 days.
Product and its Delivery
Once we receive payment, our product is delivered instantly, after receiving of payment.
Product and Non-Delivery
An email delivery may not be received in case of email issues due to an email provider or a personal mail server. If you have any issues receiving your product via email, please get in touch with our customer service. You must submit your claim of non-delivery within 60 days of your purchase, which would be thirty days from the date you placed your order. If you do not do this, your product will be deemed as delivered and downloaded correctly.
Technical issues – download errors, opening errors
You may have technical issues regarding downloading an item or opening up a file from our company (e.g., a PDF file). It is highly recommended that you use Adobe Acrobat Reader DC to open our products correctly. If you have an issue with opening a product, you must submit your issue within thirty days. Failure to contact us during these thirty days will create an agreement by you that we may assume your non-contact about any issue to be a result of a correct and successful download regarding our product you have purchased, with no pursuance of a refund because of an issue with your download.
Security
Our company has executed professional security measures to prevent any issues of loss, incorrect usage, or modifications of the products and information under our company umbrella. The orders from our website are processed from a secure server (SSL). The details of your credit card will never be compromised or emailed.
We do not keep any information regarding credit cards on our business server. The process and storage of any credit card information used to buy products or services from Easycoops.com are on risk-free servers.
The Easycoops.com shopping cart software includes solutions to merge with monetary payment services. Secure forms are coupled using SSL security encryption and are either companies’ payment support or hosted by the domain where the shopping cart application is installed. When the payment service professional provides the payment web form, it is protected simply by SSL encryption as a result of the payment services website. Customer details such as name, email address, and phone number might be saved when sales are processed in the Easycoops.com shopping cart software.
When a monetary payment service is used so that you can process orders, bank card numbers, expiration schedules, and unique security codes are NOT saved throughout the Easycoops.com database.
If you have any issues with our Shipping and Refunds Insurance policy, please get in touch with us at: [email protected]